Shipping Policy

COUNTRIES AND SHIPPING RATES
Currently we only take product orders for the following countries as outlined in the table below, which also includes the shipping rate per country: 

COUNTRIES SHIPPING RATES
UK

FREE

Jersey

STANDARD £13.05

(FREE for orders over £86.97)

Ireland, Belgium, Czech Republic, Germany

STANDARD £10/€11.50

(FREE for orders over £108.71/€125)

Austria, France, Italy

STANDARD £12/€13.80

(FREE for orders over £108.71/€125)

Sweden, Portugal

STANDARD £17/€19.55

Switzerland

STANDARD  £35/€40.25

PROCESSING & SHIPMENT
We do not process orders on Saturday or Sunday. Orders placed on the weekend will process the next business day. If Monday falls on a holiday, then your order will process the next business day.
If we are experiencing a high volume of orders, shipments may be delayed and processed between 1-3 business days.
If you expected to receive your order sooner or have questions about your shipment, please contact sales@bioptimizers.co.uk for help.
 
SHIPPING CARRIER
To provide the quickest and most affordable service possible to our customers, we provide domestic UK delivery with Royal Mail package service (in-transit times 1-3 Business Days) for all UK orders. For Europe, we use DPD or UPS package service (in-transit times 1-7 Business Days). 

All Royal Mail shipping orders received before 11:00 A.M. (GMT) will be processed the same day. Royal Mail orders received after 11:00 A.M. (GMT) will be processed the following business day. Royal Mail orders placed on Friday after 11:00 A.M. (GMT) will be processed on Monday (excluding holidays).

DELIVERY GUARANTEES
We do not guarantee arrival times for any shipment.
 
ORDER CANCELLATIONS & MODIFICATIONS
Please contact sales@bioptimizers.co.uk with your order number, and we will assist with your order update. If your order has already shipped, we will help you make the appropriate return(s) and exchanges.

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